Refund policy

Return & Refund Policy

Last updated: 24 July 2026

At TATOUT Clothing, every item is made to order. We take pride in producing high-quality apparel and want you to be happy with your purchase.

Returns

Because our products are made to order, we do not accept returns or exchanges for:

Change of mind
Ordering the wrong size
Ordering the wrong colour
Incorrect shipping information provided by the customer

Please refer to our size guide before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.

Email us at: hello@tatoutclothing.com

Please include:

Your order number
A description of the issue
Clear photos showing the problem

If the issue is confirmed, we will arrange a replacement or full refund at no additional cost.

Refunds

Once your claim has been reviewed and approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Changes & Cancellations

As all products are made to order, orders cannot be changed or cancelled once production has begun. If you need to make a change, please contact us as soon as possible after placing your order.

Shipping Issues

We are not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If you still require assistance, contact us and we'll do our best to help.